FAQ's

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties. We are also Verified onTrustedsite.com and own trust certificate. We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.

You can easily change all your information on your account.  Go to login page (https://thedogfacebrand.com/account/login/) and log in, then click “My Account” and then “Account Details”. Here you can change all your information.

You can always change your billing or Shipping address form you account panel area under the Address Section.

You can Reset your password from you Account Panel under the Account Details Section.

You can easily retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

Just go to this page https://thedogfacebrand.com/account/register and fill in the needed information and click “Register”.  After submitting the form, your account will be created & confirmed and you will be notified.

We are ready to ship right now! Just place an order. We have a lot in Stock. If by any chance we miss the products in stock we will definitely contact you back swiftly and give you updates.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please mail us at hello@thedogfacebrand.com or go to our Live Chat Widget.

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Simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at hello@thedogfacebrand.com or go to our live chat widget If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission of address.

We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items. Please allow 4-7 days production time for your order to ship out, Average shipping times are 15-21 days based on location. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don’t have a tracking number after 7 business, please email us athello@thedogfacebrand.comor contact us at Live Chat Widget. You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly.

You can always track your order form our Track Order page. After the order had been placed we will send you the tracking code of the shipment as soon as the order has been processed.

We are ready to ship right now! Just place an order. We have a lot in Stock. If by any chance we miss the products in stock we will definitely contact you back swiftly and give you updates.