FAQ's

No, The Dog Face is not owned by The North Face. The Dog Face is an independent dog apparel brand that creates premium jackets and outdoor wear designed specifically for dogs.

While its name playfully references The North Face, the two companies are not connected, affiliated, or endorsed in any way. The Dog Face operates under its own brand identity, focused on comfort, protection, and style for dogs.

No, The Dog Face and The North Face are not the same brand. The North Face is a global outdoor gear company for people, whereas The Dog Face specializes in stylish, functional dog jackets.

The Dog Face is a separate business with its own manufacturing, website, and designs created exclusively for dogs.

The official and authentic website of The Dog Face is thedogfacebrand.com. This is the only verified store operated by the brand where you can buy genuine The Dog Face jackets and accessories.

When you place an order on thedogfacebrand.com, you’ll receive a unique order number such as #TDF1234, confirming your purchase directly from the official source.

Websites like thedogface.org or thedogface.co.uk are not affiliated with the real The Dog Face brand and often issue generic order numbers (for example, #3290823058).

To ensure product authenticity, safe payment, and official customer support, always shop only at thedogfacebrand.com — where every order is tracked and verified by The Dog Face team.

You can contact The Dog Face support team directly through the official website thedogfacebrand.com. Visit the Contact Us page and fill out the support form with your inquiry or order details.

For faster assistance, you can also email the team at hello@thedogfacebrand.com — the only official customer service address used for order and product questions.

Please note: Order-related issues are only entertained if you have a valid order number in the format #TDF1234, which is issued exclusively by the official website. Orders placed on non-official websites (such as thedogface.org or thedogface.co.uk) cannot be verified or supported.

If you placed an order on a website that is not the official The Dog Face store, such as thedogface.org or thedogface.co.uk, and you did not receive a confirmation email or an official order ID like #TDF1234, it means your purchase was not made through the real The Dog Face website.

The Dog Face team cannot track or verify any orders placed outside the official domain, thedogfacebrand.com.

Here’s what you should do next:

1. Contact your bank or payment provider immediately to report the unauthorized transaction and request a refund or chargeback.
   
2. Do not share any personal or payment information with the fake site or anyone claiming to represent The Dog Face from a non-official email address.
   
3. Always make sure you are shopping on thedogfacebrand.com — the only official and authentic website of The Dog Face.
   

Every genuine The Dog Face order comes with a unique order number starting with #TDF (for example, #TDF1234) and a confirmation email directly immediately.

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties. We are also Verified onTrustedsite.com and own trust certificate. We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.

You can easily change all your information on your account.  Go to login page (https://thedogfacebrand.com/account/login/) and log in, then click “My Account” and then “Account Details”. Here you can change all your information.

You can always change your billing or Shipping address form you account panel area under the Address Section.

You can Reset your password from you Account Panel under the Account Details Section.

You can easily retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

Just go to this page https://thedogfacebrand.com/account/register and fill in the needed information and click “Register”.  After submitting the form, your account will be created & confirmed and you will be notified.

We are ready to ship right now! Just place an order. We have a lot in Stock. If by any chance we miss the products in stock we will definitely contact you back swiftly and give you updates.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please mail us at hello@thedogfacebrand.com or go to our Live Chat Widget.

Hurrah!!! 🥳🥳 You don't need to pay any shipping fees or charges. We got covered for you. Free Shipping 🚚 – No Minimum! 👀 - Just give us a bunch of love. ❤️

Simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at hello@thedogfacebrand.com or go to our live chat widget If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission of address.

We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items. Please allow 4-7 days production time for your order to ship out, Average shipping times are 15-21 days based on location. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don’t have a tracking number after 7 business, please email us athello@thedogfacebrand.comor contact us at Live Chat Widget. You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly.

You can always track your order form our Track Order page. After the order had been placed we will send you the tracking code of the shipment as soon as the order has been processed.

We are ready to ship right now! Just place an order. We have a lot in Stock. If by any chance we miss the products in stock we will definitely contact you back swiftly and give you updates.